If you read our January blog post, then you already know: Email is a slow, written conversation. Once you start that conversation, you will inevitably need to end it.
The closing is important because it marks the end of the message. It reassures the reader that they have received your complete thoughts, all that you intended to send them…
Read MoreIn our age of myriad technologies and informality, sometimes I think it's helpful to remind people of established conventions that are still expected in professional contexts. Professional does not necessarily mean within the context of business, but generally refers to a context in which the writer seeks to address a person of higher social standing. This could mean someone older, someone in a position of authority, or someone who you want something from.
Read MoreAdvancing technology has altered our perceptions of generic conventions in interesting ways. What exactly is the difference between a text message and an email? Do we expect them to have different kinds of writing in them? To address different people in our lives? Do we accept different responses as "timely"?
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